Title: Account Supervisor

The Opportunity

DeSales Media serves Catholic dioceses across the country, and right here at home in Brooklyn and Queens. We provide these dioceses and their offices with all kinds of agency services, ranging from marketing, creative design and branding work, to government grant writing, websites, video production, media relations, and more. We need a person in Brooklyn to wrangle all this work across departments, and manage all of our client relationships. The Account Supervisor is a new role, reporting to the Director of Marketing + Digital.

Who You Are

You are a hungry professional who is ready to tackle the new problems of a growing company. You think differently and find creative solutions. You have managed accounts from start to forever, minimizing churn and always putting their interests first. You are a listener and a doer. You are comfortable when there’s a lot going on, you thrive in organization and interpersonal relations.

You are also a connected individual who understands the ins and outs of the Catholic Church, across the country and around the world. You make it a point to build relationships with clergy and laity, online and offline, and you understand how to leverage those relationships to advance the larger mission of connecting individuals and connecting with individuals in the name of Jesus Christ.

Your Responsibilities

  • Manage all external agency services client relationships, anticipating client concerns/needs, discover opportunities to serve these clients and kick-off all projects.
  • Manage all internal client relationships by thoroughly understanding the goals and positioning of each brand, identifying all projects that brand is/ and plans to work on to achieve its goals, and communicate those activities to all Directors, in order to identify and create synergies.
  • Work independently and confidently, displaying the skill level to serve as our clients’ day-to-day contact
  • Proactively reach out to clients to understand and communicate clients’ overall business requirements and strategic objectives to department or project teams
  • Research and develop client strategies, annual plans, and proposals, ensuring we continue to deliver real value on an ongoing basis
  • Stay up to date on all DeSales offering and prospective services.
  • Recognize new business/organic growth opportunities with existing accounts
  • Monitor and provide feedback to clients on deadlines and adherence to quotes.
  • Professionally manage delicate situations with clients and teams
  • Administer all accounts, creating client proposals/quotes, scopes of work documentation and external client agreements.
  • Create and maintain project and post-project documentation and notes for continuous improvement, specifically around improving client experience and process.
  • Understand our buyers’ personas and the entire customer journey
  • Stay up to date on trends within agency services
  • Other projects to support the mission of DeSales Media and the work of the marketing team.

Requirements

  • 5+ years doing brand- or agency-side account services
  • Exceptional at problem solving
  • Demonstrated ability to work effectively with a variety of internal disciplines and business groups
  • Excellent interpersonal, writing, project management, research, presentation and analytical skills
  • Capacity and willingness to rapidly adapt, thrive, and multi-task in a highly dynamic workplace
  • Demonstrated resourcefulness, strong work ethic, attention to detail, and self-motivation
  • Positive, optimistic, and solution-oriented attitude
  • Experience in strategy development, documentation, and business planning
  • Ability to manage multiple projects and clients simultaneously with no supervision
  • Strong desire to work autonomously, yet with proven collaboration skills
  • Thorough understanding of current and emerging digital channels and technologies
  • Ability to understand clients’ business models and extrapolate opportunities
  • Excellent organizational, prioritization, and project management skills
  • Ready to learn and apply new skills and technologies quickly
  • Ready to serve in the mission of promoting our Catholic faith
  • Ability to use a computer regularly and for long intervals
  • Proficiency with business and productivity software
  • Willing to travel as needed
  • Last, but not least, a delightful personality

Who We Are

DeSales Media Group is a Catholic non-profit in the Diocese of Brooklyn. Led by the Vicar for Communications, DeSales Media is at once a media holding company, an agency for Catholic institutions, and a technology company. With the charge of helping Catholics come to know Christ by connecting with their fatih, DeSales aims to open the channels of authentic and effective dialogue within and between the Christian community.

DeSales runs a multitude of media properties through which local Catholics stay informed and up to date on the things that matter most. NET TV cable and online streaming network delivers licensed and original content in English and Spanish, and includes New York City's only daily Catholic news program, Currents News. The Tablet is the only weekly Catholic newspaper in New York City. Nuestra Voz is New York’s monthly Spanish-language Catholic newspaper.

DeSales works as an agency with other businesses. Catholic schools in Brooklyn and Queens stay technologically advanced with instructional media and hardware and software resources through the Catholic Telemedia Network. Parishes, schools, and all diocesan entities benefit from DeSales’ digital and creative services, where websites and marketing campaigns come to life. DeSales also offers a number of PR services, government services, tech services, video production services, and services relating to external affairs.

And now, DeSales has made its first technology offering available to dioceses around the world. ParishCentral is the premiere website platform for dioceses to meaningfully engage the faithful at every digital front door: their parishes’ websites.

We’ve created a world-class team to tackle these important Catholic ministries, and we’re looking for more top talent to work with us out of Prospect Heights, Brooklyn. Help us grow our community in faith, hope and love, through meaningful interactions with Catholics, and services rendered to Catholic institutions in the tri-state area and beyond.